Customer Support
In today’s marketplace, providing professional customer support has become more than a tagline—it’s a necessity. Customers have the luxury of switching brands on a whim. And their experience when dealing with your company can be a make-or-break moment for them.
Brands that provide consistent and solid support for their customers experience the benefits that come with increased customer loyalty.
tele-net Quality
We’ve been in the customer service outsourcing industry for three decades. We’ve worked with hundreds of clients, thousands of projects, and put in countless hours optimizing how we hire, train, and manage agents for companies like yours. Our core value of omotenashi is directly derived from Japan’s centuries old approach to hospitality and meeting the needs of guests.
What that means is that you can rest assured that your customers will be in the best hands.
24/7 support
Let’s face it. The world never sleeps. And it’s important for businesses to reflect that reality.
Our contact centers operate 24 hours a day, seven days a week so that your customers feel supported no matter the hour.
cost-savings
Since we operate out of the Philippines, we have access to a hospitable and highly-educated workforce at a lower cost than you’d find through on-shore hiring.
Those savings are directly passed on to you, with our rates being up to 50% lower than having an in-house team.
agile contracts
The business landscape is constantly changing. And CS demands may change from unexpectedly. We totally get that.
That’s why we have the option for month-to-month contracts that provide you the flexibility to scale our services according to your current needs.
Partner With Us
We’re customer service experts. And we love helping our clients by supporting their customers.
If you’re looking for an experienced and professional CS partner that truly cares, let’s chat!
