Employee turnover is a challenge for all companies. Customer service departments in particular face an uphill battle. Learn more about the two biggest reasons that affect employee retention.
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Customer relationships matter. A lot. It’s a key part of a business’ growth and long-term success.
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Current events have forced a massive shift in consumer behavior. How should businesses approach customer service during these times?
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Our latest contact center is…a daycare center???
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Outsourcing has long been viewed as an impersonal business practice. It doesn’t have to be that way.
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Japan’s customer service is world-renowned. Just ask anyone who’s had a chance to visit. Part of the reason is a cultural inclination to think of the other person’s needs before oneself.
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It’s not always easy to see how customer service impacts your bottom line. But it does. In a very big way.
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Connecting with your customers shouldn’t be affected by whether or not you outsource.
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Evaluating the cost of an in-house team goes much further than just salaries.
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